Refunds & Cancellations

1. Cancellation Policy

You may cancel your order before it has been shipped by contacting us via WhatsApp or email. Once the order has been dispatched, cancellation requests cannot be accepted. If your order is cancelled before dispatch, a full refund will be processed within 7-10 business days.

2. Return Policy

We accept returns within 7 days of delivery under the following conditions:

• The product is damaged during transit
• The wrong product was delivered
• The product has a manufacturing defect

To initiate a return, please contact us with photos of the product and packaging. Returns due to change of mind are not accepted as each instrument is handcrafted to order.

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photographs. We will arrange a replacement or full refund at no additional cost to you. All our products are carefully packed with protective materials to minimise transit damage.

5. Exchange Policy

Exchanges are available for damaged or defective items only. If you wish to exchange for a different variant or product, please contact our team and we will do our best to accommodate your request, subject to availability.

6. Contact for Returns

To initiate a return, cancellation, or for any related queries, please reach out to us at operations@mokshmarg.store or call us at +91 93901 30831.